(by Chip Heath and Dan Heath)

Chapter 1: Three Surprises About Change

Part 1: Direct the Rider

Chapter 2: Find the Bright Spots

Chapter 3: Script the Critical Moves

Chapter 4: Point to the Destination

Part 2: Motivate the Elephant

Chapter 5: Find the Feeling

Chapter 6: Shrink the Change

Chapter 7: Grow Your People

Part 3: Shape the Path

Chapter 8: Tweak the Environment

Chapter 9: Build Habits

Chapter 10: Rally the Herd

Chapter 11: Keep the Switch Going

Tags: reading   management   business  

Last modified 06 April 2022