(by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler)

Chapter 1: What is a Crucial Conversation?

Chapter 2: Mastering Crucial Conversations

Chapter 3: Start with Heart

Chapter 4: Learn to Look

Chapter 5: Make It Safe

Chapter 6: Master My Stories

Chapter 7: STATE My Path

Chapter 8: Explore Others' Paths

Chapter 9: Move to Action

Chapter 10: Yeah, But

Chapter 11: Putting It All Together


Tags: reading   psychology   management   people   thinking  

Last modified 26 April 2022